Maintenance
Web Prophets offers ongoing support and maintenance of your online environment. Whether at website or server level; in most cases you will have a pre-set amount of time each month included in your plan with us.
For example if we are the designers/developers of your application we off between 30 and 90 days free support from your launch date. And, if your website or application is hosted with us we offer a minimum of 30 minutes support each month as part of our service offering.
However, in some cases you may need a bit more. We offer the following services to provide your business with the extra support you need at extremely competitive rates:
PRE-PAID HOURS
You can purchase extra support from Web Prophets in either 20 hour or 50 hour blocks. These hours roll over month to month with a 12 month time limit applied to them. If we do any work for you in any given month; we will send to you a report outlining the work we have done, how long it has taken, who completed the work and a balance of the hours you have in credit with us.
The advantage of this solution is a reduced standard rate for our services no matter what time of the day you need it.
Request a copy of our Pre-paid Rate Card today to review these rates.
CASUAL RATES
If you need us to help you out with something on an ad hoc basis - we offer an hourly fee for our services. These services are charged in 15 minute increments - at then en of any month where you use our services we will send you a report which will itemise the work we have done, how long it has taken, who completed the work and a total charge for these services. This report will be accompanied by our invoice for services for the month in question. Our standard charge for Causal Works is within 14 day terms.
Request a copy of our Casual Works Rate Card today to review these rates.
CMS UPDATES
CMS software requires regular review and monitoring. This provides for any security patches, functionality improvements & bug fixes that can occur due to web browser updates (for example) are implemented into the website. This ensures that the website remains stable and serves its purpose well. In addition to this a website that is up-to-date is easier to work with when modifications, improvements or integration with trending third party APPs is required.
We offer 3 levels of CMS maintenance services:
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BASIC
$880.00
GST inc. per year
Ideal for non-critical websites which are rarely updated - e.g.if something goes wrong; reverting to a back up that is over a day old will not impact the business dramatically.
With the basic plan, CMS updates are completed during business hours.
Review and update of the website twice a year (every 6 months)
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STANDARD
$1320.00
GST inc. per year
Ideal for website where the website is important and being updates on a weekly basis and where the potential loss of some data would cause an inconvenience to the business to restore manually.
With the standard plan, CMS updates are completed during business hours.
Review and update of the website four times a year (every 3 months)
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PREMIUM
$1980.00
GST inc. per year
Ideal for business critical websites such as ecommerce sites completing important transactions on a daily basis.
With the Premium plan, CMS updates are completed outside of standard Australian business hours (e.g. after 6pm or on the weekend - the time is coordinated with you to ensure that there is a minimal business impact).
Review and update of the website every month